Refund policy

Last Updated: October 15, 2026

At Mahanidhi Wellness, we want you to have a positive shopping experience. If you experience an issue with your order, please review our Return and Refund Policy below to understand how we handle returns, refunds, damaged products, and order cancellations.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the conditions outlined in this policy and applicable law.

To be eligible for a return, the product must generally be:

• Unused and unopened, with its original packaging and labels intact.

• Accompanied by proof of purchase or a valid order number.

• Returned in the condition in which it was received, unless it arrived damaged, defective, or incorrect.

For hygiene, safety, and product-quality reasons, opened or used wellness products may not be eligible for return unless the product is defective, damaged, incorrect, or a return is otherwise required under applicable law.

Certain products may be non-returnable where legally permitted. Any such restrictions will be communicated clearly before purchase.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

• Your order number.

• A description of the issue.

• Clear photographs or a video showing the product, packaging, and damage or incorrect item, where applicable.

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution, subject to the circumstances and applicable law.

Please retain the original product and packaging until we provide further instructions.

3. How to Request a Return

To initiate a return, email us at info@mahanidhiwellness.com with the subject line “Return Request.”

Please include your order number, the product name, the reason for the return, and any supporting photographs if relevant.

Our team will review your request and explain the next steps. Please do not send products back before receiving return instructions from us.

4. Refund Eligibility and Processing

Refunds may be available for eligible returns, cancelled orders, damaged or defective products, incorrect items, or other circumstances where a refund is appropriate under our policies or applicable law.

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will generally be processed to the original payment method. Processing times may vary depending on your bank, payment provider, and financial institution.

We aim to initiate approved refunds within 7–10 business days after approval. This is an estimated processing period and does not guarantee when the funds will appear in your account.

If your refund has not arrived after the expected processing period, please contact us.

5. Return Shipping Charges

If a return is required because we sent an incorrect item or the product arrived damaged or defective, we will communicate the appropriate return or replacement arrangements.

For other eligible returns, return shipping charges may be the customer's responsibility unless otherwise stated or required by applicable law.

Original shipping charges, if any, will be handled in accordance with the circumstances of the order and applicable law.

6. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at info@mahanidhiwellness.com, including your order number.

Orders that have not been processed or shipped may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the applicable return procedure.

If a cancellation is approved after payment, any applicable refund will be processed in accordance with this policy and applicable law.

7. Non-Returnable Products

Where permitted by applicable law, certain products may not be eligible for return, including:

• Opened or used wellness products that cannot be safely resold.

• Products marked as non-returnable before purchase.

• Products damaged through misuse, improper storage, or handling after delivery.

• Items returned without prior authorization, where authorization is reasonably required.

These restrictions do not affect any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.

8. Exchanges and Replacements

Exchanges and replacements are subject to product availability and eligibility.

If you receive a damaged, defective, or incorrect item, contact us with your order details and supporting evidence. We will review your request and communicate the available resolution.

9. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details at checkout.

If an order cannot be delivered because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges or other arrangements may apply, subject to applicable law and courier conditions.

Please contact us promptly if you notice an error in your shipping information.

10. Contact Us

If you have questions about returns, refunds, replacements, or cancellations, please contact us:

Business Name: Mahanidhi Wellness
Email: info@mahanidhiwellness.com
Location: Patiala, Punjab, India
Website: https://mahanidhiwellness.com

We will make reasonable efforts to review your request and help resolve the issue.

Thank you for shopping with Mahanidhi Wellness.